Privacy Policy

Welcome to Sayajual.io. This Privacy Policy and Terms & Conditions explain how we collect, use, and protect your personal data, as well as the rules and guidelines for using our platform. By accessing or using Sayajual.io, you agree to the terms outline.

1. Information Collected

We collect the following types of information when you use our platform:

- Personal Information: Name, email address, phone number, billing details, and other relevant information
- Information: Orders, payments, and related details.
- Technical Data: IP addresses, device type, browser type, and cookies.
- Communication Data: Messages, support requests, and interactions with our customer service team.

2. How we use your Information

We use your information for:

1. Processing transactions and managing orders.
2. Providing customer support and responding to inquires
3. Improving our services and user experience.
4. Sending Promotional content (only with your consent).
5. Complying with legal and regulatory requirements.

3. How we share your Information

We do not sell your data. However, we may share it with:

1. Payment gateway providers for secure transactions.
2. Courier services for order fulfillment.
3. Third-party service providers assisting in platform operations.
4. Legal authorities if required by law.

4. Data Protection & Security

We implement strict security measures to protect your personal information. However, we cannot guarantee complete security due to evolving cyber threats.

Term and Conditions

1. Use of Sayajual.io

By using our platform, you agree to:

1. Provide accurate information during registration and transactions.
2. Use the platform legally and ethically.
3. Not engage in fraudulent activities or violate intellectual property rights.

2. Account Responsibility

Users are responsible for maintaining the confidentiality of their login credentials. We are not liable for any unauthorized access resulting from user negligence.

3. Payment & Refunds

All payments on the Platform are securely processed through third-party payment gateways such as SecurePay and RazerPay.
Refund requests are subject to the specific policies of individual merchants. Refunds must be requested directly from the merchant or vendor, and the outcome is determined by their return or refund policy.
Sayajual.io does not control merchant policies and is not liable for any issues regarding refunds, returns, or product/service dissatisfaction

4. Delivery Policy

Order Processing

Orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping & Delivery Time

Delivery time depends on your location and the courier service used. Estimated delivery times:
- Peninsular Malaysia: 3-5 business days
- Sabah & Sarawak: 5-7 business days
- International: Varies by country & courier service

Shipping Fees

Shipping costs are calculated at checkout based on location and product weight.

5. Cancellation Policy

Order Cancellation

You can cancel your order within 12 hours of payment if it has not been processed yet.
Once an order is processed or shipped, cancellations are not allowed.

6. Service Availability

We strive to ensure uninterrupted service but do not guarantee 100% uptime. We reserve the right to modify or discontinue any part of the platform without prior notice.

7. Limitation of Liability

Sayajual.io is not liable for any losses or damages resulting from the use of our platform, including but not limited to data breaches, downtime, or third-party service failures.

8. Change to Policies

We reserve the right to update our Privacy Policy and Terms & Conditions. Continued use of our platform after updates constitutes acceptance of the new terms.

9. Contact Us

For any questions, concerns, or clarifications regarding these Terms & Conditions, please contact our support team at:

Email: support@sayajual.io or operations@sayajual.io

WhatsApp: +60 11-2102 3623